Terms and Conditions

1. Introduction

Welcome to 10matrix.com, operated by 10 Matrix Prime Pvt Ltd (“Company”, “we”, “our”, or “us”).
By accessing or using our website and services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, you must not use our website or services.

2. Services Offered

We provide the following professional services:

  • WordPress Website Development

  • Digital Marketing (SEO, PPC, Social Media Consulting)

  • Website Tech Support & Maintenance

All services are delivered remotely unless otherwise agreed in writing.

3. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old

  • You have the authority to enter into contracts

  • The information provided is accurate and complete

4. Use of Website

You agree not to:

  • Engage in any activity that disrupts our services

  • Upload malicious code, scripts, or harmful content

  • Copy or reuse website content without permission

  • Attempt unauthorized access to our systems

5. Project Terms & Deliverables

For any service engagement:

  • A project scope or proposal will be shared before work begins

  • Work begins only after partial or full advance payment (as applicable)

  • Timelines depend on client communication and required inputs

  • Additional requests outside the agreed scope may incur extra charges

6. Payments & Refund Policy

All payments must be made online via approved methods.

Refund Policy (Case-by-Case Basis)

We offer partial refunds only in the following situations:

  • Work has not been fully completed

  • Client provides reasonable cause for project cancellation

  • Refund amount will be calculated based on work completed and time spent

No refunds are provided for:

  • Completed services

  • SEO, PPC, or digital marketing services already delivered

  • Third-party tool or subscription costs

  • Change of mind after project approval

7. Third-Party Tools & Integrations

We may use third-party tools or services such as:

  • Google Analytics

  • Google Search Console

  • Hosting providers

  • Payment gateways

We are not responsible for failures or downtime caused by third-party systems.

8. Intellectual Property

All content on this website—including text, design, graphics, code, and service descriptions—is owned by 10 Matrix Prime Pvt Ltd.

Client-owned content (branding, images, text, and materials shared) remains the property of the client.

Completed website design and development work is transferred to the client after full payment.

9. Limitation of Liability

To the maximum extent permitted by law, 10 Matrix Prime Pvt Ltd is not responsible for:

  • Loss of website data due to hosting failures

  • Ranking drops or SEO results (as results vary based on many factors)

  • Business loss due to downtime or external service issues

  • Damages resulting from misuse of the website

Our liability is limited strictly to the amount paid for the service.

10. Indemnification

You agree to indemnify the company against claims arising from:

  • Improper use of services

  • Violation of terms

  • Infringement of third-party rights

  • Unlawful content submitted by you

11. Termination

We may suspend or terminate services if:

  • Payment is not completed

  • Terms are violated

  • Abusive or unprofessional communication occurs

  • Illegal or unethical requests are made

12. Changes to Terms

We may revise these Terms & Conditions at any time.
The latest version will always be available on this page.

13. Contact Information

For any questions regarding these terms, contact us:
📩 Email: help@10matrix.com
📞 Phone: +91-00000-00000
🏢 Address: [Company Address Placeholder]