10 Matrix Prime Pvt Ltd (“we”, “our”, “us”) operates 10matrix.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site or engage our services (WordPress development, digital marketing (SEO/PPC), tech support & maintenance).

1. Scope

This policy applies to visitors, leads, clients and users of our Site and services. By accessing or using the Site or our services you agree to the terms described in this policy.

2. Information We Collect

a) Personal information you provide

• Full name
• Email address
• Phone number
• Company name and website URL
• Billing and payment details (payment tokens via third-party gateways)
• Project files, messages, and other materials you upload or share

b) Automatically collected and technical information

• IP address
• Device and browser type
• Pages visited, referrer, session duration
• Cookies, pixels and similar tracking technologies

c) Payment information

Payments are processed by third-party payment gateways (e.g., Razorpay, PayPal, Stripe). We do not store your full card or bank account numbers on our servers. We may retain transaction references and invoices for record-keeping.

3. How We Use Your Information

We use your data for the following purposes:

• To provide, operate and maintain our services
• To communicate about projects, invoices, support and updates
• To create proposals, quotes and service agreements
• To process payments and prevent fraud
• To improve our Site and services through analytics
• To send marketing communications (only where you consent or have not opted out)
• To comply with legal or regulatory obligations

4. Legal Bases for Processing (where applicable)

Where relevant laws apply, we rely on one or more of these bases to lawfully process personal data:

• Performance of a contract (provision of services)
• Consent (for marketing and cookies where required)
• Legitimate interests (service improvement, fraud prevention, security)
• Legal obligation (e.g., record-keeping, tax)

5. Sharing and Disclosure

We do not sell or rent personal data. We may share information with:

• Service providers and processors (hosting, email delivery, payment gateways, analytics)
• Partners and subcontractors engaged to provide parts of our services
• Law enforcement, regulators or other parties where required by law or to protect our rights
• Third parties with your explicit consent

We require processors to maintain appropriate security measures and use data only for the agreed purposes.

6. Cookies & Tracking

We use cookies and similar technologies to operate the Site, provide basic functionality, analyze usage and serve targeted ads where allowed. Types used include:

• Essential cookies (site functionality)
• Analytics cookies (e.g., Google Analytics)
• Advertising and remarketing pixels (Google Ads, Facebook Pixel)

You can control or delete cookies via your browser settings. Disabling some cookies may impact Site functionality.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described or to meet legal, accounting or reporting requirements. Typical retention periods:

• Contact/inquiry records — retained for business development and client history (commonly 2–7 years)
• Project files and invoices — retained for the duration of the engagement and statutory periods for accounting/tax (as required)
• Analytics data — retained according to our analytics provider settings

8. Data Security

We implement commercially reasonable technical and organizational measures to protect personal data, including SSL/TLS for data in transit, restricted access controls, secure hosting and regular updates. No method of transmission or storage is 100% secure — absolute security cannot be guaranteed.

9. International Transfers

Because we use third-party providers and may operate across borders, personal data may be transferred to jurisdictions with different data protection laws. We take reasonable steps to ensure appropriate safeguards (contractual clauses, trusted processors) for such transfers.

10. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access — request a copy of personal data we hold
• Correction — request correction of inaccurate data
• Deletion — request erasure of data (subject to legal/contractual limits)
• Restriction — request restriction of processing
• Portability — request a copy in structured, machine-readable format
• Opt-out of direct marketing

To exercise these rights, contact us at help@10matrix.com. We may request identity verification before fulfilling requests.

11. Marketing Communications

If you have opted in to marketing, we may send emails about our services and offers. You can opt-out at any time using the unsubscribe link or by emailing help@10matrix.com.

12. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of sites you visit.

13. Children

Our Site and services are not intended for individuals under 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, contact us to request deletion.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy with the “Last updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.

15. Contact Information

If you have questions, concerns or requests regarding this Privacy Policy, please contact:

16. Additional Notices

Residents of the European Union (GDPR): You may have the right to access, correct, delete or restrict processing of your personal data. Contact us at help@10matrix.com.

California Residents (CCPA/CPRA): California residents may have rights to know, delete and opt-out of the sale of personal information. We do not sell personal information for monetary consideration. To exercise CCPA rights, contact help@10matrix.com.

By using our Site or services you acknowledge that you have read and understood this Privacy Policy.